Privacy Policy

1. Scope of this policy

This Privacy Policy applies to personal information handled by Weeve in connection with our websites, online forms, customer portals, applications, vehicle rental and subscription services, car-sharing services, commercial fleet services, appointments, payment processes, customer support, and other interactions with our customers, prospective customers, drivers, business clients, and website visitors.

In this policy, “Weeve,” “we,” “us,” and “our” refer to Weeve and the affiliated entities that provide the relevant service.

“Personal information” means information about an identifiable individual. It does not generally include information that has been anonymized so that it can no longer reasonably be associated with an identifiable person.

2. Personal information we collect

The information we collect depends on how you interact with us and which services you request.

Contact and identification information

• First and last name.
• Email address and telephone number.
• Mailing or residential address and postal code.
• Preferred language and communication preferences.
• Government-issued identification and driver's licence information, including licence number, issuing jurisdiction, issue date, and expiration date.

Application and eligibility information

• City and preferred vehicle.
• Information relating to your driver, rideshare, delivery, taxi, or other professional driving account.
• Documents required to confirm identity, eligibility, or authorization to use a vehicle.
• Driving-history, insurance, accident, claim, inspection, or safety-related information, where applicable.
• Credit, identity, fraud-prevention, or eligibility verification results, where permitted by law and with any consent required by law.

Financial and transaction information

• Billing information and transaction history.
• Reservation fees, deposits, rental charges, and refunds.
• Payment method, payment status, and payment-provider transaction references.
• Banking information provided for authorized payments, refunds, or account administration, such as information shown on a void cheque.

Rental, subscription, and vehicle information

• Rental, subscription, and account details.
• Vehicle make, model, year, VIN, licence plate, and condition.
• Pickup, delivery, return, swap, inspection, and appointment information.
• Maintenance, repair, roadside-assistance, and damage records.
• Amounts owing, payment arrangements, and account status.

Vehicle, usage, and telematics information

Where a vehicle or fleet service includes connected-vehicle technology, telematics, GPS, or similar systems, we may collect information such as:

• Vehicle location and trip information.
• Mileage, odometer, charging, fuel, and battery information.
• Vehicle diagnostics and maintenance alerts.
• Driving events, such as harsh braking, acceleration, impact, or speed-related events.
• Vehicle access, usage times, and safety events.

Website and technical information

• IP address and approximate location.
• Browser, operating system, device type, and language.
• Pages visited, links selected, and date and time of visits.
• Referral source and interactions with our website.
• Cookie identifiers and similar technical information.

Communications

• Emails, text messages, telephone communications, and support requests.
• Information submitted through our website forms or customer portals.
• Appointment, complaint, survey, and feedback information.
• Marketing preferences and records of consent.

Business-client information

For fleet, car-sharing, property-management, or other business services, we may collect business contact information, job title, organization name, fleet needs, authorized-user information, and contract-administration details.

3. How we collect personal information

We may collect personal information:

• Directly from you.
• Through our websites, forms, applications, and customer portals.
• During telephone, email, SMS, or in-person interactions.
• When you make a payment or enter into an agreement with us.
• From vehicles, connected devices, telematics systems, or fleet-management tools.
• From service providers, payment processors, insurance providers, identity-verification providers, credit reporting agencies, or fraud-prevention providers, where permitted by law.
• From rideshare, delivery, fleet, employer, property management, or business partners when you authorize the disclosure or the disclosure is otherwise permitted by law.
• From publicly available or legally accessible sources.

4. How we use personal information

We may use personal information to:

• Respond to requests and communicate with you.
• Process applications and confirm your identity.
• Evaluate eligibility for our services.
• Reserve, deliver, rent, subscribe, share, exchange, or return vehicles.
• Administer your account and agreements.
• Process deposits, charges, refunds, and payment arrangements.
• Schedule and manage appointments.
• Provide maintenance, repairs, inspections, roadside assistance, and support.
• Monitor vehicle condition, safety, usage, and availability.
• Manage insurance, claims, accidents, damage, theft, and legal matters.
• Prevent fraud, misuse, unauthorized access, and security incidents.
• Improve our vehicles, services, websites, applications, and operations.
• Provide fleet reporting and account administration to authorized business clients.
• Send service notifications and, with appropriate consent, marketing communications.
• Comply with legal, regulatory, tax, accounting, insurance, and contractual requirements.
• Establish, exercise, or defend legal rights.

We may also use information that has been aggregated or anonymized for analytics, planning, safety, service improvement, and business reporting.

5. Consent and your choices

We obtain consent for the collection, use, and disclosure of personal information when required by applicable law. Consent may be express or implied depending on the sensitivity of the information and the circumstances.

You may withdraw consent to certain uses of your personal information by contacting us. Withdrawal of consent will not affect processing that already occurred and may limit our ability to provide a product or service when the information is reasonably necessary to provide it.

In some circumstances, applicable law permits or requires us to collect, use, retain, or disclose information without consent.

6. How we disclose personal information

We may disclose personal information to the following categories of recipients when reasonably necessary:

• Our affiliates and related companies.
• Payment processors, banks, and financial-service providers.
• Cloud hosting, software, communications, IT, and cybersecurity providers.
• Customer relationship, accounting, appointment, and document-management providers.
• Vehicle manufacturers, dealerships, maintenance providers, towing companies, and roadside-assistance providers.
• Telematics, GPS, fleet-management, and connected-vehicle service providers.
• Insurance companies, adjusters, brokers, and claims administrators.
• Identity, credit, eligibility, and fraud-prevention providers.
• Rideshare, delivery, fleet, employer, property-management, or business partners, where necessary and authorized.
• Professional advisers, including legal, accounting, and audit providers.
• Government, regulatory, law-enforcement, or judicial authorities where required or permitted by law.
• A purchaser, investor, lender, or adviser in connection with a proposed or completed financing, reorganization, merger, sale, or transfer of all or part of our business, subject to appropriate confidentiality requirements.

Service providers may only use personal information for the services they provide to us or as otherwise permitted by law.

7. Sale or sharing of personal information

Weeve does not sell personal information in exchange for money.

We may disclose information to service providers and business partners for operational, analytics, security, communications, or advertising purposes. Depending on where you live, certain disclosures involving advertising or analytics technologies may legally be defined as “selling,” “sharing,” or targeted advertising even when no money is exchanged.

Where applicable, you may submit an opt-out request through our Do Not Sell or Share My Personal Information page.

8. Cookies and similar technologies

Our website may use cookies, pixels, tags, local storage, scripts, and similar technologies to operate the website, remember preferences, understand website usage, measure performance, prevent fraud, and support advertising or communications.

Types of cookies we may use

• Essential cookies: Required for security, forms, navigation, language selection, and core website functionality.
• Preference cookies: Remember choices such as language, city, or other settings.
• Analytics cookies: Help us understand how visitors use and improve our website.
• Advertising cookies: May help measure campaigns and display more relevant communications, subject to consent requirements.

You can manage cookies through our cookie-consent tool, when available, or through your browser settings. Disabling certain cookies may affect website functionality.

Browser “Do Not Track” signals are not interpreted consistently across the industry. We will respond to browser-based opt-out preference signals where required by applicable law and where our systems are capable of recognizing them.

9. Payments and deposits

Payments, reservation fees, deposits, pre-authorizations, recurring charges, and refunds may be handled by third-party payment providers.

When you use a third-party payment service, your payment information is also subject to that provider's privacy and security practices. We recommend reviewing the provider's privacy policy before submitting payment information.

10. Vehicle, location, and telematics data

Some Weeve vehicles or fleet services may use connected technology that collects vehicle location, mileage, diagnostic, battery, charging, usage, and driving-event information.

This information may be used to:

• Locate, deliver, recover, or manage a vehicle.
• Manage maintenance and detect mechanical or safety issues.
• Confirm mileage, usage, vehicle condition, or compliance with an agreement.
• Investigate accidents, theft, damage, misuse, or insurance claims.
• Provide authorized fleet reports.
• Improve safety, service quality, and fleet operations.

Where required, we will provide additional notice or obtain consent before activating technologies that identify, locate, or profile an individual.

11. Processing outside your province or Canada

Weeve and our service providers may process or store personal information outside your province or outside Canada. As a result, information may be subject to the laws of another jurisdiction and may be accessible to courts, law enforcement, or government authorities in that jurisdiction.

We use contractual, organizational, and technical measures designed to protect information processed by our service providers.

12. How long we retain information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, administer our relationship with you, comply with legal, accounting, insurance, tax, and regulatory obligations, resolve disputes, and enforce agreements.

Retention periods vary depending on the type and sensitivity of the information, the service involved, legal requirements, and whether information is required for an active or anticipated claim.

When information is no longer required, we securely delete, destroy, or anonymize it in accordance with our applicable retention practices.

13. How we protect information

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, theft, misuse, alteration, or disclosure.

These safeguards may include:

• Access controls and authentication.
• Encryption and secure transmission where appropriate.
• Employee confidentiality and access restrictions.
• Security monitoring, backups, and incident-response procedures.
• Service-provider assessments and contractual protections.
• Secure deletion or destruction practices.

No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

14. Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent where processing is based on consent.
• Ask questions about how information was collected, used, or disclosed.
• Request information about organizations or categories of organizations to which information was disclosed.
• Request deletion or de-indexing where provided by applicable law.
• Request portability of computerized personal information where provided by applicable law.
• Object to or opt out of certain advertising-related disclosures where provided by applicable law.
• Submit a complaint about our privacy practices.

To protect your information, we may need to verify your identity before completing a request. We will respond within the time required by applicable law.

Certain information may not be accessible or may need to be retained where an exception applies, including information protected by legal privilege, information concerning another individual, or information required for legal, regulatory, fraud-prevention, security, or contractual purposes.

15. Marketing and service communications

We may send operational messages relating to applications, appointments, payments, vehicles, maintenance, safety, agreements, or customer support. Because these messages are necessary to administer our services, you may not be able to opt out while maintaining an active relationship with us.

We may also send promotional emails or text messages when we have the consent or other legal authority required to do so. You may unsubscribe using the instructions in the message or by contacting us.

It may take a reasonable period to update our systems after an unsubscribe request. You may continue to receive non-promotional service communications.

16. Children's information

Our vehicle rental and subscription services are not directed to children. We do not knowingly collect personal information from children through our website without appropriate authorization.

Contact us if you believe that a child has submitted personal information to us without appropriate authorization.

17. Third-party websites and services

Our website may contain links to third-party websites, payment pages, social networks, maps, rideshare platforms, or other services. We do not control the privacy practices of those third parties.

Information you provide directly to a third party is governed by that third party's privacy policy. We encourage you to review the applicable privacy policy before providing personal information.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technologies, legal obligations, or privacy practices.

The updated policy will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice or obtain consent before a material change takes effect.